Got it now… and have you been googled??

Go it now!

Having been in the hosting business now for 8 years. I feel like much of this business is second nature. I know what it takes to treat our customers the best they can be treated. The problem is just getting the engines to work smoothly and in psynch. That is the real work. Chats, Help Desk Tickets, Phones… and the employees all need to work together and with one mission in mind, to help the customer. We have a great team here, and we have taken the vow to make things better very seriously! We are seeing some great changes in support. Our Help Desk tickets are down to the double digits right now and we are almost at our goal of 2 hour turn around for 90% of our tickets and less than 24 hours on our more difficult tickets (10%). If your site is down, you are automatically put in our emergency queue which will be looked at immediately. Our phones are being answered in a more promptly manner (you shouldn’t expect more than a 10 minute wait most of the time), it’s easier to get a hold of support via chat etc., etc.

We still have a few more ‘kinks’ to work out but things are definetly looking the way they used to be. I am monitoring my Ask the Owner emails and have been learning a lot talking directly to many of you. We have a LOT of very loyal customers. That’s nice! But, we have let some of you down and I want you to know again that it won’t be long until we are 100% back to the original Apollo Hosting standards of excellent customer support!!

On another note…. ever been googled????

Of course you have!! It’s the new way to find out about anyone, anywhere. But, have you ever googled yourself?? What? Why not?? You will surely be surprised. I know there is another Tamara Field who writes books on ‘milk and soy intollerence’. I see some interviews I have made over the years, and testimonials I have made for products our company uses. But, what if I wanted to have at least a little control over what shows up in the top 10 for my name in Google?

This brings me to an interesting article I read in one of my favorite business magazines this week: Smart Money. It talked about how you can buy your own domain name (i.e. tamarafield.com) and use it to start a blog. If you edit this blog about 2-3x a week will it will most likely show up in the top 10 when someone googles your name. Great idea!! Thank goodness I bought my name (tamarafield.com) a while ago. So I will try this and see how it works and get back to you.

BTW this tip can come in really handy for those of you who have some ‘bad information’ on you that you want to move down on the search engines. Just start a blog using your domain name, keep it current (remember Google likes new information) and you might just finally have some control of what shows up when your name is googled!!

Final Note…

We celebrated Christmas here at home in Austin this year as with most years. The weather here is around 50-60 degrees this time of year, perfect weather, in my opinion, for Christmas. We cooked a Turducken (Turkey, stuffed with a Duck, stuffed with a chicken). (We’re not vegetarians I’m afraid). It was delicious! You should try it sometime!!

Remember if there is anything you want to ask the owner, then do! Email: asktheowner(at)apollohosting.com.

Here’s hoping your holiday was all that you expected and more!!

Regards,

Tamara Field
President
Apollo Hosting, Inc.